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QRadar · Troubleshooting

Update Package 8 Interim Fix 3 Installation Issue

Resolve a patch-sensitive issue encountered while installing IBM QRadar 7.5 Update Package 8 Interim Fix 3.

Introduction

During the installation of IBM QRadar 7.5 Update Package 8 Interim Fix 3 (UP8 IF3), the installer may report unresolved patch-sensitive issues and refuse to continue.

This issue is similar to one that can occur during the RHEL 8 migration, but in this case the offending file was an archived ariel_proxy file located in the /store/jheap directory.

Applies To

IBM QRadar 7.5 Update Package 8 Interim Fix 3 (UP8 IF3)

Symptoms

  • The installer stops before the update begins.
  • The installer reports unresolved patch-sensitive issues.
  • The installation cannot proceed.

Cause

The installer validates the system before applying the update. During validation, archived files within /store/jheap may be identified as patch-sensitive and prevent the installation from continuing.

An error similar to the following may be displayed:

Cliniq has detected unresolved patch-sensitive issues.
You must resolve these issues before continuing.

Resolution

Inspect the /store/jheap directory for archived files matching the ariel_proxy naming convention.

ls -lh /store/jheap/*ariel_proxy*

If the installer identifies an archived ariel_proxy file, remove the affected .gz file.

After removing the file, rerun the installer.

/media/updates/installer

Field Note

During our upgrade to Update Package 8 Interim Fix 3, removing the identified ariel_proxy archive allowed the installer to complete successfully without any additional remediation.

Verification

Verify that:

  • The installer no longer reports patch-sensitive issues.
  • The update proceeds successfully.
  • The installation completes without further errors.

If the Problem Persists

If the installer continues to report patch-sensitive issues:

  • Carefully review the installer output to identify the specific file causing the failure.
  • Verify there are no additional files in /store/jheap reported by the installer.
  • Refer to the Upgrade to RHEL 8 troubleshooting guide if similar ccpp-* or other archived files are reported.

Additional Resources

  • IBM QRadar 7.5 Update Package 8 Interim Fix 3 Release Notes
  • IBM QRadar Upgrade Documentation